Hathway Set Top Box C9000 User Manual

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Hathway Set Top Box C9000 User Manual 3,8/5 2246 votes

Set-up 2.1 Connecting the Set-Top Box 14 2.2 Powering On 15 2.3 Configuration of the Set-Top Box 15 3. Watching a Cable Channel 16 3.1 Turning the TV on for the first time 16 3.2 Selecting Channels 17 3.3 Adjusting Volume 17 3.4 Muting Sound 17 4. Hathway Set Top Box Service Center and Customer care in Hyderabad 303 & 304,3rd Floor, Mahavir Chambers, Liberty Tri-Circle, Himayathnagar, Hyderabad-500029 Customer care number: 1800 4197 900.

The contents of this website may include inaccuracies or typographical errors. Changes and updates to the website may be made at any time. Packages, prices and service offerings are liable to change at the instance of Hathway. Inclusion and deletion of channels and services is at the sole discretion of Hathway. No Refund of fixed duration pack is allowed and Cancellation of payment transaction is allowed.

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This website may contain links to other web sites operated by third parties. You acknowledge that the website owner is providing these links to you only as a convenience.

C9000

You further acknowledge that the website owner is not responsible for any content of any such linked site or any further link contained in a link site, or any changes or updates to such sites. You specifically agree that the website owner shall not be responsible for unauthorized access to or alteration of your transmissions or data, any material or data sent or received or not sent or received, or any transactions entered into through the website. You specifically agree that the website owner is not responsible or liable for any threatening, defamatory, obscene, offensive or illegal content or conduct of any other party or any infringement of another's rights, including intellectual property rights. In no event shall Hathway be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the website, with the delay or inability to use the website or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the website, or otherwise arising out of the use of the website, whether based on contract, or otherwise, even if Hathway as the website owner has been advised of the possibility of damages.

Hathway does not endorse in anyway any advertisers/ contents of advertisers on its webpages. Please therefore verify the veracity of all information on your own before placing any reliance on such information.

This agreement is governed by the laws of republic of India. You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in Mumbai, Maharashtra, India in all disputes arising out of or relating to the use of the website. Use of the website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. You agree to indemnify and hold the website owner, its subsidiaries, affiliates, officers and employees, harmless from any claim, demand, or damage, including reasonable attorneys' fees, asserted by any third party due to or arising out of your use of or conduct on the website. The website owner reserves the right to disclose any personal information about you or your use of the website, including its contents, without your prior permission if the website owner has a good faith belief that such action is necessary to: (1) conform to legal requirements or comply with legal process; (2) protect and defend the rights or property of the website owner or its affiliated companies; (3) enforce the terms of use; or (4) act to protect the interests of its members or others. If any part of this disclaimer is determined to be invalid or unenforceable pursuant to any applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, the terms and conditions of this disclaimer constitutes the entire agreement between the user and the website owner with respect to the website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and the website owner with respect to the website and the information contained therein .

The Hathway PlayBox is not sold by Hathway to the Subscriber. The Play Box shall at all times remain the exclusive property of Hathway. Subscriber is not authorised to sell, transfer, lease, encumber, pledge, assign or otherwise deal with all or part of the Play Box which is his/her possession. Subscriber undertakes to use the Play Box strictly in accordance with the Manual for use prodded along with the PLAYBOX. Any damage caused due to non-adherence to instructions will be at the sole responsibility of the subscriber. In the eventuality of expiration or termination of the subject subscriber account with Hathway for any reason whatsoever Subscriber undertakes to retum the PLAYBOX to Hathway in full working condition. Subscriber authorizes Hathway to retrieve Hathway Play Box from Subscriber's premises. If the Subscriber moves/relocates during the term of service, subscriber shall return Hathway Play Box to Hathway forthwith.

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The Hathway Ultra Smart Hub is an Hybrid HD Set Top Box and is not sold by Hathway to the Subscriber. The Ultra Smart Hub shall at all times remain the exclusive property of Hathway. Subscriber is not authorised to sell, transfer, lease, encumber, pledge, assign or otherwise deal with all or part of the Ultra Smart Hub which is in his/her possession . Subscriber undertakes to use the Ultra Smart Hub strictly in accordance with the Manual for use , provided along with the Ultra Smart Hub .Any damage caused due to non-adherence to instructions will be at the sole responsibility of the subscriber. In the eventuality of expiration or termination of the subject subscriber account with Hathway for any reason whatsoever Subscriber undertakes to return the Ultra Smart Hub along with its Remote Control Unit, Power Adaptor and HDMI/AV cable in full working condition to Hathway in full working condition. Subscriber authorizes Hathway to retrieve Hathway Ultra Smart Hub along with all accessories from Subscriber’s premises. If the Subscriber moves/relocates during the term of service, subscriber shall return Hathway Ultra Smart Hub along with all accessories to Hathway forthwith.

This website, its appearance and contents is proprietary to Hathway, and is copyright protected.

Hathway Digital Cable TV services brings you digital quality pictures with stereophonic sound and many more advanced value added services like Electronic Programming Guide (EPG) that empowers your television to receive up to 1000 Digital TV channels.
Refer to the software/channels section. Hathway being a cable network, has limitations of reach in each city and availability of network’s reach as well.
WILL NEW CABLING BE REQUIRED IN MY HOUSE TO INSTALL A STB?
Digital cable will work on the same cable that is currently in your residence. The cable will now, not be connected directly to the TV but will get connected to the STB first. Audio Video cords will then be used to connect to your TV.
Set-top
If you are in the mandated CAS areas of South Mumbai and South Delhi, monthly service charges vary depending on the type of package you order from us. Go to the Packages section for details about the many options. If you reside in any area other than the mandated CAS regions you will continue paying the same rate that you are paying currently to receive up to 150-160 services. Additional services may also be optionally available at an additional cost.
DO I NEED TO BUY OR RENT NEW EQUIPMENT TO RECEIVE DIGITAL CABLE?
You can rent a STB as per the standard terms laid down by TRAI in mandated areas and CAS. For all other areas different STBs are available @ very low and affordable rates from Hathway Office / LCO.
IF I HAVE ADDITIONAL TV.S WILL I NEED STB.S AT ALL LOCATIONS?
Yes, One STB can be connected to one TV set only.
Electronic Program Guide, or EPG, will soon become one of your favorite features. With the touch of a button, you can find information about any program that's on today, tomorrow or even up to a week from now. The EPG features bright, clear graphics, easy-to-use menus and information at your fingertips. You can browse through the guide or other available programs without leaving the channel you're on. A Channel Banner displays a program synopsis, running time, channel number and also an option to reserve that programme that will come later. You can browse from the current channel banners to find out what's on other channels or at other times while still watching the same program. And, you can tune in to a new channel directly from the channel banner if you see something you'd rather watch! In addition, the simple on-screen guide clicks on and off at the touch of a button, giving you detailed information, such as plot summaries, actors, about any program you choose - up to 3 days in advance. The guide allows you to search for programs by theme (sports, movies, drama, children's, etc.) or title. You can browse at your own speed and never have to wait!
HOW IS DIGITAL CABLE BETTER THAN OTHER SERVICES?
Whilst almost all platforms will provide similar TV services, the differentiator is our capacity to be able to provide 2 way interactive services as also 1000+ services which can be a mix of TV channels in SD or HD, Video On Demand, Games and other interactive applications. The power of Digital Cable will be more noticed once the Govt.s planned phase out of analog cable commences. Our Digital Cable service offers you sharper, brighter digital pictures and clearer, stereophonic sound, dozens more channels and an advanced Electronic Programming Guide. In addition, we provide dependable, on-time, guaranteed customer service from our local area office or even through your neighbourhood cable operator.
DOES HATHWAY ALSO PROVIDE INTERNET SERVICES THROUGH TV?
Hathway has not introduced Internet services through its Set Top Box. But we provide Internet services on the same cable TV infrastructure. Please refer to the ISP section on the website.
12 months.
WHERE CAN I PURCHASE A NEW REMOTE CONTROL DEVICE?
Additional remote control devices will be available at the local Hathway office or through your Local Cable Operator. Kindly refer to the Helpline nos. on your STB or refer to the Contacts section. We can provide a Universal Remote through which you can control your STB and TV from a single device.
I HAVE MISPLACED/LOST THE VIEWING CARD ? WHAT SHOULD I DO?

Hathway Set Top Box C9000 User Manual 2017

Get in touch with your local Hathway office/Local cable operator and they will swap or replace the same. Charges of Rs.400/- + Service Tax will be levied for the same.
Get in touch with your local Hathway office/Local cable operator and inform them of your new location. They will revert on the feasibility and transfer the STB to your new location provided all dues are cleared. If the feasibility is negative, you will have to go in for a new service provider, whichever is available in that area. If the STB has been availed on rental basis, the refund will be processed upon surrendering the same.
Account Number is the unique identification number assigned to every customer in Hathway and this should be handy, when you interact with Hathway service executive.
Tariff plan is plan which the subscriber has opted for and which determines the Speed , FUP and the subscription charges to be paid by the customer for a given pre-determined period.
A very small number of customers use an excessive amount of the network bandwidth, to the extent that it can impair the experience of others. The intent of our Fair Usage Policy is to provide the optimum internet experience to all customers.
Under the policy we have defined fair usage levels for unlimited data transfer plans and needless to mention, the usage levels set are very generous such that most customers will not be affected by the Fair Usage Policy.
What would happen with the speed of service after I reach the FUP ?

Hathway Set Top Box

On reaching the fair usage level, the plan speed would be optimized to Post FUP speed mentioned above in the table, for the rest of the month/ billing cycle as applicable. Please note that the speeds would be upgraded to the normal speeds at the start of the next month /billing cycle as applicable. While the subscriber has always the choice of choosing a right plan basis their individual requirements which is available in our website www.hathway.com
We have a choice of Top up plans that are available basis individual requirements.
What is the impact of Fair Usage Policy on data transfer limits?
We assure you that the data transfer limits remain unlimited and there will be no change on the same.
Simply Login with your user UD and password http://payonline.hathway.com/mqsubscribe/selfcare/Default.aspx?tabid=103&ctl=Login and click on My Bill section
Simply Login with your user ID and password http://payonline.hathway.com/mqsubscribe/selfcare/Default.aspx?tabid=103&ctl=Login
We have a range of payment options to suit our customer needs. Simply click http://www.hathway.com/Broadband/BroadbandPaymentOptions
  1. Online Payment: Make an online payment by simply clicking http://payonline.hathway.com/HathwayPG/QuickBill/QuickBill.html
  2. Collection box: Deposit the cheque at your nearest Hathway Drop box / Relationship centres between 10am- 6pm between Monday to Friday. For the list of locations simple click http://www.hathway.com/Broadband/BroadbandPaymentOptions
  3. Payment pick-up at door step: You could make the request by clicking on 'Cheque Pick up' at http://www.hathway.com/Broadband/BroadbandPaymentOptions. Alternatively, you can send an SMS by typing ISP_Renew Acc No to 575759. We shall send a collection executive to collect the payment. A charge of Rs.100 + taxes will be levied for the pick-up.

Hathway Set Top Box C9000 User Manual Online

After payment, would my account get activated instantly ?
If the account is not active at the time of payment, it would require a minimum of 4 workings hours to a maximum of 72 Hours for the account to become active, depending upon the mode of payment.
The warranty on Hardware, in case of outright purchase, is 1 year from the date of installation. An AMC (Annual Maintenance Contract) is currently available for devices after warranty period. Please feel free to call us at our helpdesk at the end of one year. Customers opting for installment purchase of modem are hereby informed that their warranty commences from the day the modem gets installed at their premises.
All customers are requested to disconnect the LAN cable from their PCs while not in use especially during rains & lightning since it is possible that some damage may be caused to the hardware. The customer would be liable to repair the damages caused to their PCs on their own due to any such natural calamities. For shifting of existing connection please inform in writing 15 days in advance. (conditions apply)